Troubleshooting

If you have problems installing ActiveMatrix BPM or creating a Developer Server, there are a few things that you should do to try to resolve them.

• Make sure that your computer meets all prerequisites.

  See System Requirements.

• Check the installer log file for potential problems.

  See Installer Log File.

• Check the TIBCO Configuration Tool log file for potential problems.

  See TIBCO Configuration Tool Log File.

• Re-create the Developer Server.

  Repeat the procedure described in Creating an ActiveMatrix BPM Developer Server. If the Create TIBCO ActiveMatrix BPM Server wizard detects that there is already a Developer Server instance on this computer, the ActiveMatrix BPM: Clean Existing Developer Server page is displayed. You can then confirm that you are happy to delete the instance completely, so that a fresh instance can be created.

• Uninstall then reinstall ActiveMatrix BPM.

  See Uninstalling ActiveMatrix BPM and Installing ActiveMatrix BPM.

  Note: On Windows, sometimes the TIBCO ActiveMatrix service is left with a "Disabled" status instead of being removed by the uninstaller. Before reinstalling ActiveMatrix BPM, you must restart the computer to remove the service. If you do not restart, the service cannot be re-created during re-creation of the Developer Server.