Retrieving a Work List

The WorkListService provides two operations to retrieve work lists for an organizational entity such as a position, a group, or a resource.

These operations, which are provided in WorkListService, are:

  • getWorkListItems—This operation gets the work item list, that is all offered and allocated work items, for the entity.
  • getAllocatedWorkListItems—This operation gets the allocated work list for the entity.

Alternatively getWorkListItems can be used to return all work items which match a list of supplied criteria, regardless of the organizational entity involved.