Groups
Groups define the work that a particular group of users are capable of doing. They provide a functional view of the organization, unrelated to the enterprise’s formal, structural organization.
For example, groups can define:
- a job title or function, such as Customer Service Representative or Loss Adjuster.
- a technical skill set, such as Java software architects.
Groups can also be related in a hierarchical, tree-like structure (like structural elements) that refines the nature of the group as it deepens. In other words a Sub Group can be created from a parent Group, or exist along side each other. All members of a sub-group are members of the parent Group. For example, an insurance company could use a general Customer Services Representatives group, with sub-groups for those CSRs who specialize in motor or travel insurance. Specialization may be on any basis required, such as location, skills or the ability to speak a particular language.
Groups are defined in TIBCO Business Studio’s Organization Modeler. Once defined, they can be used as process participants to define who a user task should be distributed to.