TIBCO Business Studio allows you to set Service Level Agreement (SLA) thresholds for Activity Delay and Participant Utilization. When you simulate the Process, TIBCO Business Studio displays visual cues when these thresholds are exceeded.
Procedure
Open the Process.
Click an Activity for which you want to specify a maximum delay. In the Properties view, specify the
Maximum Delay SLA.
In the Project Explorer, click a Participant for whom you want to specify a utilization. In the Properties view for the Participant, enter the
Minimum Utilization SLA (%) and the
Maximum Utilization SLA (%).
Note: While it is possible to require that a Participant is 100% utilized, in practice this is rarely the case because of holidays, ancillary tasks, sickness and so on.
Simulate the Process. The SLA information is displayed next to the Activity in the third and fourth columns. For example:
The color of the bar is red in the third column because the SLA is not being met. In some cases the threshold is displayed in red, but the bar is green like this:
This means that the threshold was exceeded, but the overall utilization was within the SLA.
