Re-Offering Work Items

This function allows you to change work items that are currently allocated to you (state = ALLOCATED) or that you have modified (state = PENDED), back to an OFFERED state. They are offered to the users to whom they were originally offered.

Procedure

  1. Navigate to the work item list.
  2. Press Tab to the work item in the work item list that you want to allocate. You can press Shift and use the Up and Down arrows to select more than one work item.
  3. Press Shift, then Tab. The focus moves to the Action toolbar.
  4. Press right arrow key to move to Re Offer (The icon is a person with an arrow in the bottom left hand corner, pointing right) and press Enter.

    The work item’s state changes to OFFER, and it reappears in the work item list of the users to whom it was originally offered.

    Note: If the work item’s state is PENDED, and data had been added/changed on the form when it was open, that data is retained in the work item when it is re-offered.