Go to the Properties view and click the General tab.
Browse to select the Call Center Operator as the Participant.
Tip: You can also associate a Participant with an Activity by right-clicking the Activity and selecting Participant, or using drag and drop to drag a Participant over an Activity and make the association.
Do the same for the Adjust Loss Activity, but select the Loss Adjuster Participant.
Assign the Claims Handler Participant to the Handle Claimant Activity.
Assign the Call Center Operator Participant to the Complete Customer Survey Activity.
