For the Call Center Organization Type, specify the Home, Life, Motor and Travel Organization Unit Types as Organization elements.
For the Home, Life, Travel and Motor Organization Units, specify the Manager and Customer Service > Representatives as Position Elements.
Create an Organization Model. Ensure that you uncheck the Create default schema checkbox.
Create an Organization within that Organization Model.
On the General tab in Properties view, change the Type of the Organization you have just created from a Standard Organization Type to the Call Center Type.
In the Organization diagram editor, right-click on the empty canvas. The context menu that pops up enables you to select Home, Life, Motor and Travel Organization Units, as shown below. You can also select an untyped Organization Unit.
Create either a Home, Life, Travel or Motor Organization Unit.
If you right click on the Organization Unit you created, the Manager and Customer Service Representative Positions are displayed, as shown below.