Work Items

Work items are the individual pieces of work that a user needs to perform.

When a user opens a work item they are presented with a user interface - typically a form - that allows them to process and complete the task. As soon as the user edits any information in the form, the work item becomes allocated to them.

Once a work item has been allocated to a user, that user must complete it (although in some cases they can re-offer or reallocate it).