LDAP
Since all calls into the ActiveMatrix BPM server need to be checked for valid credentials, a well configured and performing Lightweight Directory Access Protocol (LDAP) server is essential.
Ensure that the LDAP server is external, that the LDAP attribute cache is correctly sized, and that the LDAP server is the one being used to authenticate users making SOAP requests. Consider increasing the number of threads running in the LDAP server.
Check the network configuration a capacity between the LDAP server and the ActiveMatrix BPM server.
Consider using the ‘search’ method for LDAP authentication. There are two forms for LDAP authentication: the ‘bind’ method and one that uses a search method. The advantage of the search method is that a connection need only be established once and then re-used for all authentications. In contrast, the ‘bind’ method requires that a connection is established for each authentication.