Drilling Down and Raising the Priority of a Work Item
Prerequisites
You must use the Openspace gadget version of the Process Monitor dashboard. This functionality is not available from the standalone version.
Procedure
Login to Openspace as the Front Desk team leader, Richard Cresswell (password "tibco123").
Open the Process Monitor dashboard on the JasperReports tab.
The data displayed is filtered for the Front Desk team.
To drill down and see what work is outstanding for the Claims process, click the
Claim process on the
Outstanding Processes report.
The other reports are redrawn to show just the data for the Claims process.
On the
Outstanding Tasks report, click a bar that shows tasks allocated to
My Team.
The
Work Allocation report is redrawn to show how these tasks are allocated to the team members.
Click one of the team members on the
Work Allocation report.
The
Offered Work report is redrawn to show the details of the tasks allocated to this user. The report's title is also updated to show the user's name.
To raise the priority of one of this user's tasks, click the arrow in the
Raise Priority column on the
username Work report.
A
Priority has been raised message is displayed.
Result
The dashboard sends a request to the BPM runtime to increase the work item's priority by 10.
Note: You will not see the new Priority value until:
the BPM runtime has processed the request and audited the event to the ActiveMatrix BPM central event database tables, and
you force the dashboard to redraw the
username Work report. You can do this by clicking another user on the
Work Allocation report, then clicking the original user again. (If no other users have work allocated for the selected task, you will need to first click another task on the
Outstanding Tasks report, then click the original task.)
